Right of Withdrawal

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POLICY ON THE RIGHT OF WITHDRAWAL

(1) Right of withdrawal


Without the need to specify the reason(s), as a consumer, the customer is entitled to withdraw from the contract within 14 (fourteen) days starting, respectively, from the delivery of the goods (in case of sale of goods) and the conclusion of the contract (in case of provision of services).

To withdraw from the contract, the customer must clearly inform STEYOYOKE, preferably:

– in form of a letter, by telefax, by email or
– by completing and returning the Cancellation Form.

The withdrawal notice has to be addressed to:
STEYOYOKE RECORDING
Christian Legno
Dottistrasse 7
D-10367 Berlin (Germany)

or

Email: [email protected] or [email protected]

The customer carries the burden of proof for dispatching the returnable goods.

(2) Withdrawal period


The period for a withdrawal starts, in case of delivery of goods, from the day of the receipt of such goods and, in case of provision of services, from the conclusion of the contract.  Sending the withdrawal notice in time is sufficient to meet the above withdrawal period.

(3) Consequences of withdrawal


The consumer shall send back the goods to STEYOYOKE , without undue delay and in any event not later than 14 days from the day on which he/she has communicated his/her decision to withdraw from the contract. In case of an effective withdrawal the mutually received services and possibly gained advantages (e.g. interest) have to be returned. If the customer can return the received services and/or goods only in all or partly diminished condition, customer will have to indemnify STEYOYOKE. This does not apply for delivered goods if such diminished condition is solely based on their inspection in a way in which the customer would also have been entitled to inspect the goods in a regular shop to establish their nature, characteristics and functioning. To avoid indemnification, customer must not use the delivered good(s) like an owner would but customer must omit anything that could diminish their value.

In order to obtain a refund, Customer has to comply with the aforementioned provisions within 14 days after sending the withdrawal notice. STEYOYOKE will process the refund the price of the goods in full (subject to any deduction STEYOYOKE is entitled to make due to the customer’s use of or damage to the goods) including the cost of standard delivery due to the customer as soon as possible and, in any case within 14 days after the day on which we receive the goods(s) back or (ii) if earlier, the day on which we receive evidence that the customer has returned the goods(s) to our returns address. Until any goods have been returned completely, STEYOYOKE shall make use of its right of retention.

(4) Reshipment


Customer has to bear the costs for reshipment of goods in case he/she exercise his/her right of withdrawal and if the value of the order does not exceed 40,00 Euro. In any other cases the reshipment shall be cost free for the customer.

(5) Exclusion of the right of withdrawal

The right of withdrawal is excluded with regard to contracts regarding:
a) the delivery of perishable goods;
b) service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader; c) newspapers, magazines and similar products;
d) the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
e) goods which have been customized and/or manufactured especially to the customer’s specifications and instructions;
f) the supply of digital content which is not supplied on a tangible medium (especially musical or visual
content acquired in non-physical format via download etc.).
Furthermore, the legally defined exceptions according to § 312 d Abs. 4 of the German Civil Code (“BGB”) shall apply.
In case of exclusion of the right of withdrawal, if the customer has returned the goods, he/she has to bear the costs for any new shipment from STEYOYOKE to him/her.

CANCELLATION FORM

To STEYOYOKE RECORDING
Christian Legno
Dottistrasse 7
D-10367 Berlin (Germany)

or

Email: [email protected] or [email protected]

I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods* / for the supply of the following service*:
…………………………………………………………………
…………………………………………………………………
…………………………………………………………………
Order Number: ……………………………………
Ordered on* / received on*: ………………………………
Names of consumer(s): …………………………………………
Address of consumer(s):
…………………………………………………………………
…………………………………………………………………

Signature of consumer(s) (only if this form is notified on paper): …………………………………

Date: …………………………………

*Delete as appropriate